Approach

09 Sep Approach

After a discovery call with the TeamUp team, we worked with the agency to uncover the root causes behind the constant scheduling chaos.

1. Weekend caregiver no-shows and call-offs were leading to multiple unfilled visits per weekend—putting vulnerable clients at risk and putting the agency in a reactive, high-stress mode.
   
2. The in-house scheduler was on-call most nights and weekends, often extending their workday well beyond regular hours. This led to fatigue, delayed responses, and ultimately, avoidable errors in shift coverage.
   

The agency didn’t need more software—they needed people they could trust and a system that worked.