Approach

09 Sep Approach

During the discovery process with TeamUp, two key pain points emerged:

1. The onshore schedulers were bogged down managing daily shift updates and proactive scheduling, leaving no bandwidth for unexpected call-offs or documentation review.
   
2. Billing and payroll accuracy were slipping, due to rushed or incomplete visit verification and recordkeeping.
   

Rather than continue stretching the existing team, leadership chose a strategic solution: add a full-time Remote Scheduling Assistant focused solely on reactive scheduling and backend documentation support.