TeamUp stepped in with a proven solution:Pre-trained, healthcare-experienced remote schedulers based in the Philippines, ready to integrate seamlessly into the agency’s operations.We handled the entire talent process—from vetting and technical assessment to onboarding and role-specific training.The agency received:✅ Remote schedulers trained in AxisCare, WellSky, VOIP,...
After a discovery call with TeamUp, the core issue became clear:The agency’s internal recruitment process was draining resources with every new hire lost to burnout, misfit, or poor onboarding.The team needed a more sustainable hiring solution—one that delivered talent quickly, without compromising quality or long-term...
High turnover doesn’t just hurt morale—it hurts the bottom line.One agency was stuck in a cycle of:Frequent employee turnover, especially among schedulersSkyrocketing recruitment and training costsLost productivity as time was spent retraining new hires instead of serving clientsAn overworked HR team, constantly sourcing, screening, and...
📌 Improved handling of last-minute call-offs, minimizing client impact📌 Faster, more accurate visit verification, leading to fewer denied claims📌 Streamlined billing and payroll, improving financial performance📌 Reduced workload on onshore schedulers, allowing for greater focus and less burnout📌 Improved overall operational efficiency, with stronger communication...
TeamUp provided a dedicated, full-time Remote Scheduling Assistant who became a vital part of the scheduling team.While the two in-house schedulers focused on managing the day-to-day schedule and future planning, the remote assistant took full ownership of:✅ Handling last-minute call-offs and urgent schedule changes ✅...
During the discovery process with TeamUp, two key pain points emerged:The onshore schedulers were bogged down managing daily shift updates and proactive scheduling, leaving no bandwidth for unexpected call-offs or documentation review.Billing and payroll accuracy were slipping, due to rushed or incomplete visit verification and...
In home care, scheduling is only the beginning of what it takes to keep operations running smoothly.This agency was already operating with two full-time onshore schedulers, but they were overwhelmed by:Rising client volume and complex scheduling demandsFrequent last-minute caregiver call-offs, disrupting the daily workflowDelayed or...
✅ 100% live call answer rate during off-hours ✅ Evening call-offs resolved by morning—no delays in care✅ Shift gaps closed proactively before the next day’s schedule begins✅ Stronger caregiver trust and higher client satisfaction ...
TeamUp assigned a dedicated Remote Scheduling Assistant to provide live, off-hours coverage. This team member was trained on the agency’s scheduling systems and protocols, and empowered to make real-time decisions.The assistant took responsibility for:Answering all client and caregiver calls live—even during nights and weekendsHandling call-offs...
After a discovery call with the TeamUp team, we identified the agency’s core issue:All after-hours calls—whether from clients, caregivers, or backup staff—were being missed or returned too late to prevent coverage gaps.Internal staff were either unavailable or burned out from trying to manage off-hours duties...