Within just a few weeks, the difference was clear:✅ 95–100% shift coverage on weekends, even with last-minute call-offs✅ Drastically reduced stress for the scheduler, who could finally take weekends off✅ Faster response times and more proactive coverage during emergencies✅ Higher client satisfaction thanks to dependable,...
TeamUp assigned a dedicated, remote Scheduling Assistant—a trained professional familiar with home care scheduling tools and practices—who became a seamless extension of the agency’s operations.This assistant took ownership of weekend and after-hours scheduling by:Monitoring caregiver clock-ins and real-time attendanceImmediately following up on missed or late...
After a discovery call with the TeamUp team, we worked with the agency to uncover the root causes behind the constant scheduling chaos.Weekend caregiver no-shows and call-offs were leading to multiple unfilled visits per weekend—putting vulnerable clients at risk and putting the agency in a...
In the home care industry, two of the most pressing operational challenges are:SCHEDULING caregivers promptly to ensure continuous client careMANAGING last-minute call-offs, especially during weekends and after-hoursA growing home care agency in New Jersey was no stranger to these issues.As the agency scaled, their internal...