✅ 20% increase in reimbursement collections due to accurate, timely documentation✅ Significant time savings—over 15 hours a week reclaimed by the internal team✅ Improved compliance and fewer errors in billing documentation✅ Greater office productivity as internal staff focused on growth and client care ...
TeamUp assigned a remote Scheduling Assistant who, in addition to managing the agency’s day-to-day scheduling tasks, was trained to: Pre-verify visits to ensure all documentation met payer and state compliance Review and cross-check care notes to reduce claim rejections and denials Use their downtime efficiently, handling administrative work...
After a discovery call with the agency’s leadership team, TeamUp identified two main pain points: The manual review of care notes and pre-verification of visits was consuming nearly half of a full-time employee’s week. These administrative demands were delaying other high-impact initiatives like caregiver support, compliance audits,...
In the home care industry, two often-overlooked administrative hurdles are: PRE-VERIFYING VISITS to ensure compliance with insurance and regulatory standards REVIEWING CARE NOTES to support accurate billing and avoid claim denials A well-established home care agency found themselves spending 12 to 20 hours every week on these tasks...