09 Sep Results
✅ 100% live call answer rate during off-hours ✅ Evening call-offs resolved by morning—no delays in care✅ Shift gaps closed proactively before the next day’s schedule begins✅ Stronger caregiver trust and higher client satisfaction ...
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09 Sep Solution
TeamUp assigned a dedicated Remote Scheduling Assistant to provide live, off-hours coverage. This team member was trained on the agency’s scheduling systems and protocols, and empowered to make real-time decisions.The assistant took responsibility for:Answering all client and caregiver calls live—even during nights and weekendsHandling call-offs...
09 Sep Approach
After a discovery call with the TeamUp team, we identified the agency’s core issue:All after-hours calls—whether from clients, caregivers, or backup staff—were being missed or returned too late to prevent coverage gaps.Internal staff were either unavailable or burned out from trying to manage off-hours duties...
09 Sep Challenges
In home care, communication is everything—especially after hours.Yet one agency was struggling with:100% of off-hour calls going to voicemailDelayed responses to caregiver call-offs and client concernsMissed opportunities to secure timely shift coverageWithout live response during evenings and weekends, the agency faced increasing client dissatisfaction and...