📌 Improved handling of last-minute call-offs, minimizing client impact📌 Faster, more accurate visit verification, leading to fewer denied claims📌 Streamlined billing and payroll, improving financial performance📌 Reduced workload on onshore schedulers, allowing for greater focus and less burnout📌 Improved overall operational efficiency, with stronger communication...
TeamUp provided a dedicated, full-time Remote Scheduling Assistant who became a vital part of the scheduling team.While the two in-house schedulers focused on managing the day-to-day schedule and future planning, the remote assistant took full ownership of:✅ Handling last-minute call-offs and urgent schedule changes ✅...
During the discovery process with TeamUp, two key pain points emerged:The onshore schedulers were bogged down managing daily shift updates and proactive scheduling, leaving no bandwidth for unexpected call-offs or documentation review.Billing and payroll accuracy were slipping, due to rushed or incomplete visit verification and...
In home care, scheduling is only the beginning of what it takes to keep operations running smoothly.This agency was already operating with two full-time onshore schedulers, but they were overwhelmed by:Rising client volume and complex scheduling demandsFrequent last-minute caregiver call-offs, disrupting the daily workflowDelayed or...