Challenges

09 Sep Challenges

In home care, scheduling is only the beginning of what it takes to keep operations running smoothly.

This agency was already operating with two full-time onshore schedulers, but they were overwhelmed by:

• Rising client volume and complex scheduling demands
  
• Frequent last-minute caregiver call-offs, disrupting the daily workflow
  
• Delayed or incomplete shift documentation, leading to billing delays and payroll errors
  
• Staff burnout, as the internal team struggled to balance shift coordination and administrative compliance
  

The agency’s operations were strained—and it was clear that simply working harder wasn’t the answer. They needed a better way to divide the workload and stay on top of the chaos.