What makes TeamUp different from other VA providers?
TeamUp specializes in healthcare, particularly health care support staffing and home care scheduling. Our remote team members are pre-trained in industry-specific software like AxisCare and WellSky (ClearCare), have healthcare knowledge, and embody Filipino cultural values of Malasakit (deep care) and Bayanihan (teamwork). With 40+ years of combined staffing experience, we provide healthcare-ready professionals, not general VAs.
How quickly can I get a remote scheduler for my agency?
Our typical onboarding process takes approximately 2 weeks from initial consultation to having your remote scheduler fully operational. This includes needs assessment, matching, training on your specific workflows, and integration with your team.
Do your remote schedulers work on weekends and holidays?
Yes! We provide consistent scheduling support 7 days a week, including weekends and holidays. This ensures your agency maintains seamless operations and client care without interruption.
What software and systems are your remote schedulers trained to use?
Our schedulers are extensively trained in AxisCare and WellSky (ClearCare). They can quickly adapt to your specific systems with minimal additional training.
How do remote schedulers handle protected health information (PHI)?
All our remote team members receive HIPAA compliance training and follow strict protocols for handling sensitive information.
What happens if my remote scheduler isn't a good fit?
We maintain a 97.3% client retention rate because we focus on proper matching. However, if you’re not satisfied, we offer replacement remote schedulers upon request under our monthly contract terms with no long-term commitment required.
What is the cost structure for hiring a remote scheduler?
We follow a straightforward, transparent pay-per-hour model at a flat rate. This approach typically helps home care agencies save 50–70% compared to local hiring costs —without compromising on service quality. Additionally, there is a one-time setup fee of $250, which covers the complete process from recruitment to training of your remote team member.
Are there any hidden fees or long-term contracts?
No hidden fees or long-term commitments. We operate on monthly contracts with straightforward billing, allowing you to scale up or down based on your agency’s needs.
What ROI can I expect from hiring a remote scheduler?
Most agencies see ROI within the first month through reduced overtime costs, improved scheduling efficiency, and allowing local staff to focus on growth activities. Our clients report an average of 15-20 hours saved weekly for their local team.
How do you ensure my remote scheduler understands my agency's unique needs?
We begin with a comprehensive onboarding process that documents your specific workflows, preferences, and requirements. Our training team works directly with you to ensure your remote scheduler is fully aligned with your agency’s operations before they begin.
What support is available if issues arise?
Our response times range from 2 to 24 hours, depending on urgency. You’ll have direct communication channels with both your remote scheduler and our management team via email and calls to ensure quick resolution of any issues.
Can remote schedulers handle more than just scheduling tasks?
Absolutely! Beyond core scheduling duties, our remote team members can take on additional responsibilities tailored to your specific needs. We can discuss your requirements and customize the role accordingly.
What's the first step to hiring a remote scheduler from TeamUp?
Contact us through our website for an initial consultation where we’ll assess your agency’s specific needs, discuss implementation timelines, and begin the matching process with the right remote talent for your business.
Do you offer any resources to help implement remote schedulers effectively?
Yes! We’re developing a comprehensive Home Care Remote Scheduler Playbook that provides best practices for implementation and optimization. This resource helps agency owners maximize the value of their remote scheduling team.
Level Up with TeamUp!
With pre-trained, healthcare-ready professionals who know your systems and speak your language, you get the support you’ve always needed but didn’t think was possible. Book a free discovery call today and find out how we can match you with the right talent — fast, smart, and stress-free.
Get in touch
10778 Montgomery Rd Cincinnati, OH | hello@weareteamup.com
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