Home Care Agency Success #5
High turnover doesn’t just hurt morale—it hurts the bottom line.
One agency was stuck in a cycle of:
- Frequent employee turnover, especially among schedulers
- Skyrocketing recruitment and training costs
- Lost productivity as time was spent retraining new hires instead of serving clients
- An overworked HR team, constantly sourcing, screening, and onboarding candidates just to stay afloat
The cost wasn’t just financial—it was operational instability and team fatigue.
Approach
After a discovery call with TeamUp, the core issue became clear:
1. The agency’s internal recruitment process was draining resources with every new hire lost to burnout, misfit, or poor onboarding.
2. The team needed a more sustainable hiring solution—one that delivered talent quickly, without compromising quality or long-term retention.
They didn’t just need new hires. They needed the right people—ready to work and built to stay.
Solution
TeamUp stepped in with a proven solution:
Pre-trained, healthcare-experienced remote schedulers based in the Philippines, ready to integrate seamlessly into the agency’s operations.
We handled the entire talent process—from vetting and technical assessment to onboarding and role-specific training.
The agency received:
Remote schedulers trained in AxisCare, WellSky, VOIP, and HIPAA
Reliable professionals matched to their office culture and systems
Long-term team members dedicated to consistency, not quick exits
Results
40% reduction in turnover rates
$5,000+ in annual savings
Improved team stability
Reduced workload on onshore schedulers