Solution

09 Sep Solution

TeamUp assigned a dedicated, remote Scheduling Assistant—a trained professional familiar with home care scheduling tools and practices—who became a seamless extension of the agency’s operations.

This assistant took ownership of weekend and after-hours scheduling by:

• Monitoring caregiver clock-ins and real-time attendance
  
• Immediately following up on missed or late check-ins
  
• Contacting and confirming backup caregivers before a shift was left uncovered
  
• Communicating with the care team, clients, and leadership to ensure everyone was informed and aligned
  

They used the agency’s existing software (AxisCare) and followed customized SOPs developed in partnership with the agency to ensure a smooth and consistent approach to every shift.