Solution

09 Sep Solution

TeamUp assigned a remote Scheduling Assistant who, in addition to managing the agency’s day-to-day scheduling tasks, was trained to:

• Pre-verify visits to ensure all documentation met payer and state compliance
  
• Review and cross-check care notes to reduce claim rejections and denials
  
• Use their downtime efficiently, handling administrative work when scheduling demand was low
  

By embedding these tasks into the assistant’s daily workflow, the agency optimized their operational hours without needing additional full-time staff.