Solution

09 Sep Solution

TeamUp assigned a dedicated Remote Scheduling Assistant to provide live, off-hours coverage. This team member was trained on the agency’s scheduling systems and protocols, and empowered to make real-time decisions.

The assistant took responsibility for:

• Answering all client and caregiver calls live—even during nights and weekends
  
• Handling call-offs immediately to secure replacements before morning
  
• Coordinating shift changes and updates to keep everyone informed and on track
  
• Documenting all communication for seamless follow-up with the office team
  

This transformed off-hours operations from reactive and delayed to responsive and reliable.