Solution

09 Sep Solution

TeamUp provided a dedicated, full-time Remote Scheduling Assistant who became a vital part of the scheduling team.

While the two in-house schedulers focused on managing the day-to-day schedule and future planning, the remote assistant took full ownership of:

✅ Handling last-minute call-offs and urgent schedule changes
✅ Verifying completed visits in real time to ensure billing accuracy
✅ Maintaining documentation for payroll processing
✅ Reducing administrative burden on the internal team

This clear division of responsibilities created a smoother, more responsive scheduling system—and empowered everyone to operate at their best.